A Study on Challenges and Issues of Basic Infrastructure and Amenities in the Tourism Industry in the Darjeeling Hills

Abstract

Tourism in the Darjeeling Hills is a vital contributor to the region’s economy, yet its growth is hindered by challenges related to basic infrastructure and amenities. This study aims to identify and analyse the key issues affecting the tourism experience in the region. Primary data were collected through surveys from a demographically balanced sample of tourists, focusing on travel patterns, expenditure, and preferences. The findings reveal that while Darjeeling attracts visitors for its scenic beauty and cultural heritage, inadequate infrastructure-such as poor road connectivity, inconsistent water supply, waste management gaps, and insufficient public facilities- limits the overall visitor experience and reduces the length of stay. The study highlights the urgent need for targeted infrastructure development to enhance tourist satisfaction and sustain long-term growth. The results offer actionable insights for policymakers, tourism authorities, and urban planners to prioritize investments that will strengthen Darjeeling’s position as a competitive and sustainable tourist destination.