Addressing Communication Difficulties In MRI: Radiographers’ Approaches For Deaf And Hard-Of-Hearing Patients

Abstract

This phenomenological study explores the lived experiences of MRI radiographers in caring for deaf and hard-of-hearing (DHH) patients, with a focus on communication barriers, patient comfort, and institutional support. The research aimed to investigate the challenges faced by radiographers, the strategies they employ to ensure effective care, and the role of training and technology in enhancing patient outcomes. A total of 120 MRI radiographers with at least one year of experience working with DHH patients were selected through purposive sampling from various healthcare settings. Semi-structured interviews lasting 30 to 60 minutes were conducted either in person or via video call. The data were transcribed and analyzed thematically to identify key patterns and insights. The results revealed that 65% of radiographers relied primarily on written instructions, and 50% used gestures to communicate, but these methods were often insufficient for conveying complex procedural information. Around 60% of participants observed heightened anxiety and discomfort among DHH patients due to limited understanding of the MRI process and inability to hear verbal cues or reassurance. To address these challenges, 55% of radiographers used visual aids such as flashcards, and 30% utilized tablet-based videos to improve communication and reduce stress. However, only 10% of the participants had received any formal training in deaf-specific communication strategies, and just 8% had access to professional sign language interpreters during MRI scans. Furthermore, 70% of radiographers expressed a need for better institutional support, structured training programs, and inclusive communication protocols. The findings underscore the urgent need for systemic improvements in training, technology integration, and policy development to ensure equitable, safe, and effective MRI care for deaf and hard-of-hearing patients.