Understanding The Role Of Demographics In Shaping Psychological Capital, Perceived Organizational Support And Employee Engagement In Banking Sector

Abstract

The study aims at examining the influence of demographic variables on employee engagement, perceived organizational support, and psychological capital among 600 employees from six selected banks [three public and three private] in India. Psychological capital, a construct encompassing self-efficacy, optimism, hope, and resilience, is crucial for the well-being and performance of the employee. Perceived organizational support [fairness, job condition and HR-policies], reflects employees’ beliefs regarding the extent to which their organization values their contributions and cares about the well-being of employees. Employee engagement, characterised by vigor, dedication and absorption, is essential for organizational success. The study aims to examine how demographic factors such as age, gender, and educational qualification influence these variables. Data collection is done through an online survey questionnaire. It’s found that educational qualifications have significant impact on perceived organizational support, psychological capital, and employee engagement. It is found that "Gender' has emerged as non-significant demographic variable in the study.  The findings provide insights into how the demographic factors influence key aspects of employee's well-being and organizational dynamics, which can help banks to develop targeted strategies to enhance employee morale, retention and overall organizational performance. The study can be a great help for banks in creating supportive work environment that addresses the diverse needs of their employees, eventually resulting to organizations’ overall productivity and success.