Charting the Terrain: A Bibliometric Study of BPO Employee Retention

Abstract

This study offers a detailed summary of employee retention research and its status. Employee retention literature is examined methodically and critically using bibliometric analysis. We reviewed 214 research publications from 2014 to 2024 using Scopus and assessed the study's importance by examining its publication pattern, sample data, theoretical underpinnings, highly cited research papers and journals, and frequently used keywords. This study used a literature review to identify advancements and links with other dimensions and bibliometric analysis to improve employee turnover research. This study provides a new perspective on employee turnover and may add to previous research. The method uses VOS viewer, direct analysis, and bibliometric analysis. The literature evaluation indicated a strong association between employee turnover, retention, and turnover intention, but the bibliometric analysis explained most authors, co-authorship, co-occurrence, and citations. Research journals linked employee turnover to numerous other factors that shaped its evolution and could potentially inform future research. Content analysis of recent articles revealed new research trends and gaps. The UK, Malaysia, Australia, Germany, and India are top employee retention countries. This research is the first to use several bibliographic mapping techniques to provide a wide range of study fields inside the employee retention corpus. It also suggests promising research directions.