The Role Of Transformational Leadership In Fostering The Innovativeness In Digital Fin-Tech Applications Of The Banking Sector

Abstract

This research examines how transformational leadership fosters innovation and cultivates customer trust in digital financial technology (Fin-Tech) applications. Grounded in transformational leadership theory, the study explores the role of leadership as it affects outcomes that are crucial to the banking sector’s fin-tech applications. To achieve this, the quantitative research methodology is utilized, through a survey conducted among 771 employees in selected banks and with a sample of 264 respondents determined using the Yamane's formula for sample size estimation. Data collection was performed through a structured questionnaire and analysed using multiple regression techniques of the Statistical Package for Social Sciences (SPSS). Findings reveal that transformational leadership exerts a significant and positive role on the innovativeness of digital fin-tech applications as deployed in the banking sector. In line with the foregoing, the study recommends that the banking sector must prioritize the development of transformational leadership competencies across all managerial levels as this fosters the innovativeness of its firms and employees while also alluding to it mechanisms that ensures long-term productivity in a digital financial ecosystem.