IMPACT OF ECONOMIC VALUE FROM THE SERVICE MANAGEMENT SYSTEM (SMS) IMPLEMENTATION IN THE IT SECTOR: AN ENVIRONMENTAL SUSTAINABILITY PERSPECTIVE

Abstract

The study is concerned with the impact of value of th eeconomy from the Service Management System (SMS) proceedings with the  IT sector utilizing ISO standards which come under the Descriptive Research category. A Purposive sampling technique is applied in this study for its sample design. Final sample size of 427 respondents is considered for this study. This study provides important information and investment factors for successful adaption and successful certification of ISO 20000 standard for Indian IT companies. It is inferred that the most reactions supported towards improvement on results of overall service management system due ISO 20000 implementation and certification.