Articulated Security Model for the Citizen Satisfaction of the Inhabitants of the Province of Sullana, 2025

Abstract

Public safety is a fundamental pillar for the comprehensive development of any society. However, when communities lack safe conditions, devastating impacts are generated that deteriorate the social fabric, paralyse the local economy and erode confidence in democratic institutions, creating a downward spiral that threatens governance and collective well-being. The study aimed to design a coordinated security model to improve citizen satisfaction among the residents of the Province of Sullana by 2025. The research adopted a quantitative approach with a non-experimental descriptive-propositional design. The sample comprised 384 residents selected by simple random sampling from a population of 311,454 inhabitants. The survey technique was used with two questionnaires as instruments: one for citizen security (18 items) and another for citizen satisfaction (16 items), both validated by five experts and with a Cronbach's alpha reliability greater than 0.7. The most representative result revealed that 76.8% of residents perceived a low level of citizen security and 81.5% expressed dissatisfaction with public management. The proposed model articulates five strategic components, taking advantage of S/ 105,709,407 in unspent provincial budget resources, demonstrating full viability without requiring additional funding.