Citizen Perceptions of Intelligent Transportation Systems in Batna, Algeria: Insights From an Exploratory Survey

Abstract

Intelligent transportation systems (ITS) are increasingly viewed as promising tools for improving urban mobility. However, their relevance depends not only on technological availability but also on how citizens perceive them in specific local contexts. This study investigates citizens’ perceptions of ITS in Batna, a medium-sized Algerian city facing congestion, deficiencies in public transport, and limited transport digitalization. It examines citizens’ familiarity with ITS, their use of information and communication technologies (ICT) for daily mobility, their assessment of selected ITS services, and their willingness to adopt such services if introduced locally. An exploratory cross-sectional survey was conducted through an online self-administered questionnaire, distributed via social media between August and September 2023. After excluding incomplete responses, 390 questionnaires were analyzed using descriptive statistics and inductive thematic analysis of open-ended responses. Results show strong concern about congestion and public transport dysfunctions. Although the use of mobility-related applications remains irregular, respondents generally expressed positive attitudes toward digital mobility tools. The most valued services were real-time traffic information, real-time public transport information, and electronic payment. Participants also showed strong willingness to use ITS and supported citizen involvement in mobility-related decision-making. The findings suggest that Batna offers a favorable but conditional environment for ITS development where successful implementation will depend on service quality, digital accessibility, trust, and inclusive governance. The study contributes to a more socially grounded understanding of smart mobility in medium-sized cities of the Global South and provides evidence to inform context-sensitive mobility planning in Algeria.