A Study to Assess the Patient's Perception and Level of Satisfaction Towards Nursing Care Delivery at Tertiary Care Hospital, in Western U.P
DOI:
https://doi.org/10.64252/9cktk164Keywords:
Patient perception, Satisfaction, Nursing care, Health outcomes, Tertiary care hospital.Abstract
Background: Nursing care plays a pivotal role in healthcare delivery as it directly influences patient recovery and satisfaction. This study assesses patients’ perception and satisfaction towards nursing care delivery in a tertiary care hospital in Western Uttar Pradesh.
Objectives: (a) To assess patient perception of nursing care. (b) To measure satisfaction with nursing services. (c) To identify factors affecting patient satisfaction. (d) To compare satisfaction across demographics.
Methodology: A mixed research approach (convergent parallel design) was adopted. A purposive sample of 120 admitted patients was selected. Tools included a standardized Patient Satisfaction with Nursing Care Quality Questionnaire and a self-structured questionnaire. Data analysis was done using descriptive and inferential statistics.
Results: The majority of patients (80%) were moderately satisfied with nursing care. Communication and attentiveness were appreciated, while hygiene and infrastructure required improvement. No significant association was found between satisfaction levels and demographic variables.
Conclusion: Nursing care was perceived as adequate, with areas for improvement in hygiene and communication. Findings highlight the need for continuous quality improvement and patient-centered approaches in tertiary care.
