Artificial Intelligence And Workplace Stress: Analysis From A Documentary Perspective

Abstract

Artificial intelligence (AI) has seen rapid development and has become widely used in various fields, including the workplace. This study focuses on investigating the possible repercussions of AI on workers' mental health, specifically in relation to work stress. Using a documentary review methodology, exhaustive searches were carried out in academic databases with key terms related to AI and work stress. The results revealed that the implementation of AI can have both positive and negative effects on workers' stress level.

AI can reduce workload, improve efficiency and free employees from routine tasks, contributing to psychological well-being by reducing pressure and burnout. However, negative effects were also identified, such as generating uncertainty among employees due to a lack of understanding of how algorithms and decision-making work. Additionally, there are concerns that AI could replace jobs, increasing feelings of job insecurity. AI can significantly influence workplace stress, making it crucial to understand and address these effects to leverage its benefits effectively in work environments.