From Engagement To Exhaustion: Investigating How Organizational Citizenship Behaviour And InstitutionalPersonal Factors Influence Job Stress Among Employees In Higher Education Institutions. International Journal of Environmental Sciences, [S. l.], p. 2114–2119, 2025. DOI: 10.64252/mqd7nz76. Disponível em: https://theaspd.com/index.php/ijes/article/view/6786.. Acesso em: 28 apr. 2026.