From Engagement To Exhaustion: Investigating How Organizational Citizenship Behaviour And InstitutionalPersonal Factors Influence Job Stress Among Employees In Higher Education Institutions

Abstract

This study explores the complex interplay between Organizational Citizenship Behaviour (OCB), institutional and personal factors, and their cumulative impact on job stress among employees in higher educational institutions in India. Employing Partial Least Squares Structural Equation Modelling (PLS-SEM), the research assesses how discretionary behaviors, contextual variables, and internal role expectations contribute to psychological strain. Findings indicate that while altruism significantly enhances OCB, institutional stressors such as role management and career development concerns strongly predict job stress. Contrary to prevalent assumptions, OCB does not exhibit a buffering effect against job stress. The study underscores the necessity for tailored human resource strategies that balance performance-enhancing behaviors with psychological well-being.