Impact of Work Stress on Job Performance Among Nurses in Private Multi-Specialty Hospitals

Abstract

The healthcare sector experienced rapid growth, which increased the responsibilities and challenges faced by nurses, particularly in private multi-specialty hospitals. The study examined the impact of work stress on job performance among nurses, aiming to identify work-related stressors, measure job performance outcomes, analyse the effect of work stress on job performance, and explore the role of perceived organizational support (POS) in managing work stress. A descriptive research design was adopted, and data were collected from a sample of 200 nurses working in private multi-specialty hospitals using a structured questionnaire through convenience sampling. The questionnaire covered various aspects, including sources of stress such as workload, role conflict, patient care demands, and shift patterns, as well as job performance indicators like task completion, quality of care, and professional conduct, along with POS levels. Data were analysed using descriptive statistics and ANOVA. The results revealed that heavy workload, irregular shifts, and insufficient staffing were the primary stressors affecting nurses. A negative relationship was observed between work stress and job performance, indicating that higher stress levels reduced overall efficiency and quality of care. However, perceived organizational support played a significant role in reducing stress and improving performance. The study concluded that enhancing organizational support, improving work conditions, and implementing wellness initiatives were essential to managing stress and sustaining nurses’ job performance in private multi-specialty hospitals.