Determinants Of Satisfactory Service Delivery In The Health Sector

Abstract

This study is based on a secondary analysis of data sets gathered by Rakau (2020, 2022) to identify and quantify determinants of satisfactory health service delivery in the North-West province of South Africa. The survey was conducted by using information gathered from 488 health professionals working in the North-West province. A review of the literature shows that the prevention of communicable diseases is economically cheaper than curing such diseases, especially in developing nations. The aim of research was to identify and quantify the main determinants of satisfactory health service delivery in health facilities such as clinics and hospitals in the province.  The results showed that the quality of primary health care services was satisfactory according to 63.32% of participants based on indicators used by the World Health Organisation (WHO, 2024). The survey identified three determinants of satisfactory service delivery by WHO (2024) benchmarks (the availability of adequate budget for the recruitment of enough suitably qualified health professionals, the capacity to render services at all designated health facilities, and the capacity to ensure the availability of essential medicines and drugs at all designated health facilities).