Impact Of Remote Work Arrangements On Work-Life Balance, Job Satisfaction, And Organizational Commitment Among Bpo Employees In India

Abstract

This study investigates the effects of remote work arrangements on Indian BPO workers' work-life balance, job satisfaction, and organisational commitment. 562 people from different BPO companies in different parts of India participated in the study. A survey questionnaire that was prepared was used for data gathering. We used SmartPLS software to do structural equation modelling (SEM), which analysed the correlations between these components. The results show a strong correlation between employee well-being and remote work. Because remote work arrangements provide flexibility and autonomy in managing work and personal commitments, they have a beneficial influence on the perception of work-life balance. The research does note several difficulties, such as the fuzziness of the lines between work and personal life, which may have a detrimental impact on work-life balance.

Additionally, job satisfaction shows a favourable correlation with remote work. Workers value the freedom and less stress associated with commuting that come with working remotely. Nonetheless, issues with isolation and communication efficacy were noted as possible negative effects on job satisfaction levels. There are conflicting findings about how distant labour affects organisational commitment. Although it provides a pleasant work environment and increases dedication, worries about decreased social connection and team cohesiveness in virtual environments present difficulties.

By presenting actual data on the effects of remote work arrangements on work-life balance, job satisfaction, and organisational commitment in the Indian BPO industry, this study adds to the body of information already in existence. The findings highlight the importance of supportive organizational policies and strong technological infrastructure to maximize the benefits of remote work while mitigating its potential drawbacks.