The Influence Of Digital Literacy, Organisational Culture, And Work Environment On The Performance Of Public Service Centre (Mpp) Employees In South Sulawesi Through Employee Satisfaction As An Intervening Variable

Abstract

This study aims to: (1) analyze the effect of digital literacy on job satisfaction and employee performance; (2) examine the influence of organizational culture on job satisfaction and employee performance; and (3) assess the impact of the work environment on job satisfaction and employee performance. A quantitative approach was employed, utilizing primary data collected through questionnaires from 166 respondents. The research was conducted from August to November 2024. Data were analyzed using Structural Equation Modeling (SEM) with PLS Version 4 and SPSS Version 25. The results indicate that: (1) digital literacy, organizational culture, and work environment have a positive and significant effect on job satisfaction; (2) job satisfaction has a positive and significant effect on employee performance; (3) digital literacy and work environment have a positive and significant effect on employee performance; (4) organizational culture has a positive but not significant effect on employee performance; and (5) digital literacy, organizational culture, and work environment indirectly have a positive and significant effect on employee performance through job satisfaction.