A Study On Features Of Training In Multispecialty Hospitals With Reference To Chennai

Abstract

The service industry in India is fast growing in all aspects, especially in the field of hospitals. Many hospitals are started in many places in India for the welfare and health of the people. People go for the hospitals and recommend the same to other people, only if the services are good. So, the hospital industry is striving to give its best, right from the reception, till they leave the hospital. So, many training programmes are given for the staff in the hospital to improve the working style, that in turn reflects on the patient satisfaction. The topic taken for study on the features of training in Chennai’s multispecialty hospitals would focus on the training provided by the management and the ways the staff taking the training and implementing the same in the hospital. For the study, 238 staff working in 5 multispecialty hospitals in Chennai were taken and the data collected have been analysed with various analytical tools i.e percentage analysis and multiple regression analysis. The conclusion was drawn on the basis of the analysis and the study concluded that the training provided by the management has got a positive impact on the customer retention in the multispecialty hospitals in Chennai.