A Detailed Literature Synthesis And User Sentiment Analysis Of Technology In Food Delivery

Abstract

The research on technology such as Online food, grocery, and related meal kit delivery on our table started over two decades ago. The tremendous increase in online and food delivery happened after the pandemic hit the world. This paper investigates the previous literature published on online food delivery from Scopus and the Web of Science database and discusses various avenues for future research. The authors conducted a bibliographic study using R studio and detailed text analysis. Network and citation analysis is done using Vos viewer software. Along with the quantitative bibliometric research, a user sentiment analysis is done to identify the user sentiments of online food and grocery delivery apps in India. Significant research has been done on the gig economy; hence, new avenues of research are proposed in the paper. Overall, the sentiment we received from the reviews was negative, a common phenomenon called polarized negative sentiments on social media.