The Performance of the Supply Chain of Arabica Coffee Processing Business (Case Study: Kintamani Arabica Coffee Processing Business, Bangli Regency, Bali Province)

Abstract

Arabica Coffee is one of Bali's primary products in trade activities, both foreign and domestic. The rise of the downstream coffee industry has resulted in an increasing demand for Arabica coffee. Balinese Arabica coffee processing businesses are required to be able to compete by strengthening their supply chains. Changes in the very dynamic business situation require coffee processing businesses to be able to adapt and take adjustment steps. For this reason, evaluations related to supply chain performance must be carried out consistently. This study aims to evaluate the performance of the Kintamani Bali Arabica coffee supply chain. The research approach utilised a quantitative survey method. The research informants used were 55 people, consisting of farmers, agricultural extension workers, coffee processing businesses, coffee shops, and academics. The data was analysed using the SCOR (Supply Chain Operation References) approach and the Analytical Hierarchy Process (AHP) method. The results of this study obtained as many as 49 validated key performance indicators. The results of the measurement of the performance of the Kintamani Bali Arabica Coffee processing business supply chain showed a result of 84.97%, with a good category. It is hoped that the coffee processing business will be able to improve the performance of the supply chain in the plan process, through improving the information system by continuously recording, and deploying workforces that have expertise in business information documentation activities.