Development Of A Blended Learning Training Model For Reducing Non Revenue Water In The Regional Drinking Water Companies (Pdam) Environment

Abstract

The reduction of Non-Revenue Water (NRW) is an important performance indicator for Regional Drinking Water Companies (PDAM) in Indonesia. However, many PDAMs struggle to address water leakage issues due to a lack of competent human resources. This dissertation aims to develop a Blended Learning training model to effectively and efficiently enhance the technical skills of NRW reduction personnel across Indonesia. The study employs a research and development method using the Dick & Carey instructional design model, encompassing needs analysis, design, LMS module development, and formative and summative evaluations with experts. The results show that the training model is effective in improving participants’ knowledge and skills, particularly regarding technical procedures, the use of leakage detection instruments, and case-based problem-solving. This Blended Learning model integrates online learning, field practice, interactive simulations, tutorial videos, and digital assessments, making it more flexible, accessible, and capable of reaching participants in various regions. The research contributes to strengthening strategies for improving technical competencies in the drinking water sector and serves as a foundation for PDAM training institutions to adopt adaptive learning methods that directly impact operational performance. This dissertation underscores the importance of investing in human resource development based on educational technology to ensure the sustainability of drinking water services in Indonesia.