Digital Transformation in Tourism: Enhancing Tourist Experience Through Real-Time Information Systems and Smart Infrastructure in Himachal Pradesh

Abstract

This paper explores the notion of digitalisation of tourism and aims to discuss the enabling role of information systems in transforming the tourist experience via a geo-spatial real-time information system and smart infrastructure in Himachal Pradesh, India. Through transformative technologies, including the IoT, AI, and big data analytics, the tourism industry is undergoing rapid evolution. For instance, IoT-based smart sensors and AI-based recommendation systems keep tourists updated about weather, traffic, incidents, local attractions, and other emergency services, enabling effective decision-making while enhancing overall visitor experience. Also, the role of 5G connectivity is projected to enable fluid communication and provide seamless data integration for real-time interactions, thereby driving connectivity. Smart transportation systems & intelligent hotel infrastructures that are automated & better for energy optimization will enhance further travelling experience. In Himachal Pradesh, and elsewhere, however, the benefits of these technological advances are offset by factors including geographical remoteness, lack of digital infrastructure and patchy internet. Digital Transformation, however, offers us many opportunities to improve the tourism offer in the region, tourism sustainability and economic return. The study features an overview of global trends, discusses the challenges the region faces, and potential solutions such as real-time systems and smart infrastructure to build a sustainable, digitally empowered tourism ecosystem in the hill state of Himachal Pradesh.