The Impact of Work Environment and Workload on Turnover Intention Among Generation Z Employees in Kota Bandung

Abstract

This study aims to analyze the impact of the work environment and workload on turnover intention among Generation Z employees in Bandung City. Generation Z, born between 1996 and 2012, is entering the workforce with distinct expectations, especially concerning work-life balance and workplace flexibility. With the increasing number of Generation Z employees in Indonesia, understanding factors that influence their turnover intention is crucial for organizations to retain talent. The research employs a quantitative approach, using a questionnaire distributed to 180 Generation Z employees currently working in Bandung. Descriptive statistics and hypothesis testing, including path analysis with Partial Least Squares Structural Equation Modeling (PLS-SEM), are utilized to evaluate the relationships between work environment, workload, and turnover intention. The findings show that a positive work environment significantly reduces turnover intention, while a higher workload increases turnover intention. The study concludes that improving the work environment and managing workload effectively can reduce turnover intention among Generation Z employees. Organizations are encouraged to focus on these areas to enhance employee retention.