Human-Centered Workplaces In The Age Of AI And Hybrid Models: Challenges And Opportunities For HRM

Abstract

As artificial intelligence (AI) and hybrid work models increasingly redefine the landscape of modern organizations, fostering human-centered workplaces has emerged as a strategic imperative. This conceptual paper investigates the dynamic interplay between AI-driven digital transformation, flexible work structures, and the evolving responsibilities of Human Resource Management (HRM) in designing inclusive, ethical, and employee-centric environments. Drawing upon a comprehensive review of existing literature, the study highlights the pressing challenges—such as algorithmic bias, digital exclusion, and loss of human connection—as well as the transformative opportunities—including personalized learning, scalable well-being initiatives, and purpose-driven leadership—that AI and hybrid work arrangements offer.The paper proposes a conceptual framework grounded in theories such as Self-Determination Theory, Technology Acceptance Model, and Sociotechnical Systems Theory, illustrating how strategic HRM interventions can moderate the impact of technology to promote well-being, engagement, and diversity in the workplace. A real-life case illustration from Tata Consultancy Services (TCS) is included to demonstrate the practical relevance of the proposed model. The findings contribute to academic discourse by offering a theoretically rich and practice-informed perspective on reimagining HRM in the digital era. This paper aims to guide scholars, practitioners, and policymakers in aligning technological advancement with core human values to build sustainable and future-ready workplaces.