Social Perception Of Drinking Water Quality Service In Latacunga Canton Urban Zone

Abstract

One of the fundamental needs of life is water. To ensure its potability, societies worldwide have historically implemented regulations establishing minimum requirements for its quality. Consequently, the requirements of contemporary global events have necessitated the establishment of a systematic documentation of the perception and satisfaction of users concerning the quality of a fundamental public service (drinking water). This initiative has facilitated the ongoing enhancement of both water quality and the underlying process. In this particular case study, the focus was on an analysis of the services provided by the Municipal Drinking Water Company of the Latacunga Canton. Given the absence of extant studies related to this social issue, it was deemed pertinent to record the opinions of the inhabitants of the canton "Urban Zone" by means of surveys, in order to collect the necessary data and direct them to the institutions responsible for the service. The methodology employed in this research was probabilistic sampling with variable correlation. The collected information was processed with the SPSS statistical program. It was determined that the qualitative analyses project enough current and real data to evaluate the service in the Canton "Urban Zone." In this case, the families have expressed satisfaction with the quality of the drinking water provided by the Latacunga canton.