Micro-Fulfillment And Dark Stores: Revolutionizing Supply Chain Agility In Urban Retail

Abstract

This study looked at how dark storefronts and micro-fulfillment centers (MFCs) can improve supply chain agility in urban retail settings. The study used a mixed-methods approach that included stakeholder surveys, simulation modeling, and thematic analysis of qualitative interviews in response to rising customer expectations for precise and timely deliveries. The findings showed that, in comparison to standard models, MFCs significantly shortened last-mile delivery times by more than 40%, while dark stores increased order accuracy and inventory turnover by as much as 35%. Significant cost reductions and increased customer satisfaction resulted from the combined application of both methodologies. In order to solve urban logistical issues and maximize end-to-end retail operations, the results demonstrated the strategic importance of localized, automated, and digitally connected fulfillment systems. For supply chain managers, merchants, and legislators looking to update last-mile fulfillment in congested urban settings, the study offers practical insights.