Measurement Of User Satisfaction At The Alfredo Noboa Montenegro Hospital In The City Of Guaranda 2025

Abstract

Through the investigation, the attention of Asia users who attend the Alfredo Noboa Hospital in the city of Guaranda is known and to know how this affects citizens in their degree of satisfaction with the service they provide since there are many factors so that the service is not Adequate and through this research instrument the citizens of the province are informed of how the customer service is and the analysis of the problems found in the institution are quantitative and is already represented in the form of percentages since the problem found is that There is bad attention from the collaborators.The research was field based on a descriptive and bibliographic method with a qualitative and quantitative approach. The research is aimed at the population of Bolivar Canton Guaranda for people who come to the Alfredo Noboa Montenegro Hospital, through this research we will present the different techniques learned in class to improve the quality of service offered by the Alfredo Noboa Montenegro Hospital in the city of Guaranda based on reliable research with specific real data applying the different data collection models such as surveys and observation,  thus obtaining clear and accurate information In the same way, the proposal proposes strategies that help the hospital improve the processes in service in customer service based on the PHVA cycle that guarantees greater efficiency.