Integration of WhatsApp as a Learning Tool in Development of Listening Skill for ESL learners at Tertiary level.

Abstract

This study investigates the potential of WhatsApp as a digital medium for improving listening skills among tertiary-level learners. Utilizing a quasi-experimental approach, participants were divided into control and experimental groups. The control group followed conventional classroom-based instruction, while the experimental group engaged in listening activities via WhatsApp, including audio recordings, voice messages, and peer interactions. Listening comprehension was evaluated through pre- and post-tests, and student feedback was collected using questionnaires to gauge their perceptions. Results indicated a statistically significant enhancement in listening proficiency within the experimental group compared to the control group. Students also expressed greater motivation and engagement, attributing these outcomes to WhatsApp’s flexibility and interactivity. The findings highlight WhatsApp’s effectiveness as a mobile-assisted language learning tool and its promising role in improving English language instruction, particularly in resource-limited educational environments.