Emotional Labor Of Service Employees And Organizational Leadership In Global Service Management Quality In Future Trend

Abstract

In this study, the concept of the "service market" is no longer limited to traditional mainstream industries such as food, dining, tourism, or hospitality. Instead, these industries have extended into a broader range of societal sectors. Various industries have now developed into customer service management sectors, addressing the needs of different social classes. Additionally, institutions such as K-12 schools, universities, adult continuing education centers, and private tutoring institutions have become an integral part of the service management landscape, playing a role in its development and promotion. Naturally, there is a close and interactive relationship between frontline employees and customers in these service settings.