The Impact Of Organizational Citizenship Behavior On Employee Performance: The Mediating Role Of Knowledge Sharing
DOI:
https://doi.org/10.64252/6szhr180Keywords:
Organizational Citizenship Behavior, Knowledge Sharing, Employee Performance, Manufacturing Industries, Saudi ArabiAbstract
Background and Purpose: In today's competitive industrial environment, human behavioral factors play a decisive role in the efficiency and quality of manufacturing organizations. This research aimed to investigate the mediating role of knowledge sharing in the relationship between organizational citizenship behavior and employee performance in Saudi manufacturing companies.
Methods: This applied study utilized a descriptive-survey approach and was conducted using structural equation modeling in LISREL software. The statistical population consisted of employees of manufacturing companies in Riyadh City, Kingdom of Saudi Arabia. Using Cochran's formula, 278 participants were selected as the sample, and ultimately 265 questionnaires were analyzed. Research instruments included standardized questionnaires: Podsakoff et al.'s (2009) Organizational Citizenship Behavior questionnaire, Wu and Lee's (2017) Knowledge Sharing questionnaire, and Van Dyk et al.'s (2013) Employee Performance questionnaire.
Findings: The results revealed that organizational citizenship behavior has a significant positive direct effect on knowledge sharing (β=0.69) and employee performance. Knowledge sharing also showed a significant positive direct effect on employee performance (β=0.37). Furthermore, organizational citizenship behavior had a significant positive indirect effect on employee performance through knowledge sharing (β=0.26).
Conclusion: The findings indicate that knowledge sharing serves as an important mechanism that explains the relationship between organizational citizenship behavior and employee performance in Saudi manufacturing companies. These results emphasize the importance of simultaneously considering behavioral factors and knowledge-based processes in improving organizational performance and can provide a suitable basis for manufacturing industry managers in designing performance improvement strategies.
