The Readiness And Preparedness Of The City Of Malolos, Bulacan In Developing IT-BPO Industry

Abstract

Technological breakthroughs and shifting company requirements fuel the constant evolution of the Business Process Outsourcing (BPO) industry. It helps businesses to focus on core skills and hand off tasks to outside service providers. The study's objective is to assess the City of Malolos, Bulacan's capacity to develop an IT hub that could cater to IT-BPO-related investments. The study employed a triangulation method, specifically gathering primary data through in-depth interviews and secondary data from identified offices. Results revealed that the lack of space for the development of IT-BPO hubs in the city was the main problem. Furthermore, while Malolos has an advantage in the availability of skilled workforce, the city's proximity to Manila makes it hard for investors to choose its location. The study then proposed a roadmap to aid the City of Malolos, Bulacan for the IT-BPO Hub development in the city.