Enhancing Academic Management Through Sustainable Digital Transformation In The Society 5.0 Era: Evidence From The Jakarta College Of Police Sciences

Abstract

The advancement of digital technology in the Society 5.0 era has driven significant changes in higher education, particularly in academic management. This study aims to analyze the effectiveness of digital technology implementation in academic management at the Jakarta College of Police Sciences (STIK), focusing on the satisfaction and perceptions of students, lecturers, and administrative staff. A mixed-method approach was employed, involving surveys and interviews with 60 participants (20 students, 20 lecturers, and 20 administrative staff). Data were analyzed using descriptive statistics for satisfaction levels and thematic analysis for qualitative insights. Findings reveal that students reported moderate-to-high satisfaction, particularly appreciating efficiency, transparency, and accessibility in academic services. Lecturers also expressed satisfaction with reduced administrative burdens but emphasized challenges in digital literacy and the need for stronger institutional support. Administrative staff showed the highest satisfaction, noting improvements in efficiency and data management, yet also identified system integration and interoperability as key issues. Overall, the academic community acknowledged that digital technology supports STIK’s institutional transformation, although concerns remained regarding equitable access, readiness, and over-reliance on technology. The study concludes that digital transformation in academic management requires not only technological adoption but also comprehensive strategies, including system integration, capacity building, and inclusive policies. These findings contribute to the literature on digital transformation in higher education while offering practical recommendations for institutions seeking sustainable academic management models in the Society 5.0 era.