The Comparison Of Differences In The Service Quality Of Intercity Rail Transport In Thailand, Classified By Population Domicile

Abstract

The Thai government places great importance on the development of rail infrastructure system with the aim of convenient and efficient travel and the safe mass transportation of goods. This development is expected to reduce energy costs and minimize air pollution caused by road transport. Moreover, it makes economic progress and contributes to improving the quality of life for Thai people in all regions. Therefore, the purpose of this research is to study the differences in the quality of intercity rail transport services in Thailand, classified by demographic groups. The research findings will be presented to relevant government agencies to implement in planning and developing service models that meet the needs of clients or passengers in each region where railway lines currently exist or are planned for the future.

The researcher used a questionnaire to collect the data. The population and sample consisted of 400 individuals who used services at railway stations. A multistage sampling technique was implemented, including stratified sampling and quota sampling. Descriptive statistics were used to analyze frequency and percentage, while the overall and specific importance levels of service quality were analyzed using means and standard deviations. One-way ANOVA and pairwise comparison methods were employed to analyze differences in service quality.

The results of comparative study of intercity rail transport service quality in Thailand based on population domicile revealed that the importance levels of service quality in the areas of personnel and train car quality across different regions of residence are significantly different.