Between Burnout And Breakthrough: The Hidden Role Of Commitment In Job Stress Outcomes
DOI:
https://doi.org/10.64252/61j3ve05Keywords:
Employee Performance; Job Stress; Organizational Commitment; Fitness Centre Industry; Human Resource Management.Abstract
Employee performance is a critical factor that significantly influences the overall success of an organization. In the context of fitness centre businesses, which are experiencing rapid growth and heightened competition in Indonesia, employee performance becomes even more vital. Employees in fitness centres are often required to meet monthly customer acquisition targets, creating work environments that can trigger elevated levels of job stress. This study aims to analyze employee performance in fitness centres from the perspectives of job stress and organizational commitment. A quantitative research method was employed, involving a survey of 125 fitness canter employees in major urban areas in Indonesia. Data were collected using a structured questionnaire and analyzed using Structural Equation Modelling (SEM) to examine the direct and indirect effects among job stress, organizational commitment, and employee performance. The findings reveal that job stress negatively affects employee performance. However, organizational commitment plays a significant mediating role, reducing the negative impact of stress and helping employees maintain performance levels. Employees with high commitment to their organization tend to be more resilient and productive despite high levels of job stress. This research suggests that fitness centre management should focus on developing programs that strengthen organizational commitment, such as employee recognition systems, supportive leadership, and a clear communication of organizational goals. Such efforts can buffer the adverse effects of job stress and enhance employee performance in a highly competitive industry. The uniqueness of this study lies in its specific application to the fitness centre industry, which has rarely been the focus in organizational performance research. Furthermore, it highlights organizational commitment as a hidden mechanism that transforms stress into sustained performance, bridging the gap between burnout risk and performance breakthroughs in high-pressure service environments.