Chatbots and Conversational AI in Banking: Assessing Operational Efficiency and Customer Trust. International Journal of Environmental Sciences, [S. l.], v. 11, n. 2s, p. 722–729, 2025. DOI: 10.64252/spqdns98. Disponível em: https://theaspd.com/index.php/ijes/article/view/266.. Acesso em: 9 jan. 2026.