Strategic Marketing And Customer Retention: Examining The Mediating Role Of E-Service Quality. International Journal of Environmental Sciences, [S. l.], p. 1308–1322, 2024. DOI: 10.64252/eg7pcy25. Disponível em: https://theaspd.com/index.php/ijes/article/view/9383.. Acesso em: 16 may. 2026.