The Role of CRM Systems in Enhancing Customer Engagement and Retention in E-Commerce. International Journal of Environmental Sciences, [S. l.], p. 713–723, 2025. DOI: 10.64252/ahjhx524. Disponível em: https://theaspd.com/index.php/ijes/article/view/10033.. Acesso em: 7 dec. 2025.