Need Assessment of a Digital Grievance Redressal System (DGRS) for Hospital Administration: Exploring Requirements, Challenges, and Opportunities for Effective Patient Feedback Management. International Journal of Environmental Sciences, [S. l.], p. 5184–5194, 2025. DOI: 10.64252/hk8mbt87. Disponível em: https://theaspd.com/index.php/ijes/article/view/9370.. Acesso em: 2 apr. 2026.