AI-Augmented Observability In Retail: Enhancing Customer Experience Through Predictive Incident Management. International Journal of Environmental Sciences, [S. l.], p. 2326–2334, 2025. DOI: 10.64252/8ab1m418. Disponível em: https://theaspd.com/index.php/ijes/article/view/5654.. Acesso em: 11 jan. 2026.