A Unified Platform for Resolving Citizens’ Queries on Beneficiary Services by Using AI‑Powered Chatbots. International Journal of Environmental Sciences, [S. l.], p. 362–376, 2025. DOI: 10.64252/485k6s11. Disponível em: https://theaspd.com/index.php/ijes/article/view/2690.. Acesso em: 6 aug. 2026.