Satisfaction Of Women Attending The Antenatal Care Clinics For Provision Of Services And Health Care Utilization Among Samples Of Primary Health Care Centers In Baghdad-Al Karkh District

Abstract

Background: The quality of care provided to the women and infants is a key determinant in maternal outcome and that simple change in practice can save many lives.Aims: To identify the satisfaction of clients regarding quality improvement of antenatal services in primary health care centers within the Al-Karkh district of Baghdad.Method: This study across sectional design study was conducted from October 2024 to May2025 which include six primary health care centers (3 family health care center and, 3 primary health care center) and four in the outskirts (1 family health, 3 primary care), and the total number of clients required during the study period was 500 (350 pregnant,150mother) attending antenatal and postnatal care in primary health care centers, direct face-to-face interviews with all participant recruitment, structured -questionnaire forms were designed to estimate client satisfaction toward health care services during their antennal care visits.Results: About 82% of pregnant women with age group (18-35 years). Satisfaction with attendance about waiting time <30 minutes account 229 (46%), Waiting Place Adequacy (Seating)Satisfied: 263 (53%), Respect and Communication with Health care Providers 380 (76%) Satisfied, 385 (77%) of clients are satisfied about always availability of Medical Staff During Visit.Conclusion: The study highlights both strengths and critical gaps in maternal healthcare service and the importance of continuous assessment and evaluated the ANC and PNC to develop an immediate plan at the level of health departments and submitted to decision-makers in the Ministry of Health.