Evaluating The E-Service Quality of Chatgpt In Academic Research: Insights From Management Educators Using The E-Servqual Model

Abstract

This research examines the e-service quality of ChatGPT from the viewpoint of management teachers, using the e-SERVQUALmodel. As digital platforms become more integral to academic and professional settings, assessing their service quality is crucial for ensuring user satisfaction. The study identifies key factors affecting ChatGPT's e-service quality and its impact on management educators' satisfaction.